Tuesday 4 October 2011

Helping customers deal with service desk challenges

We’re pleased to welcome Billy Fowler to the Richmond Systems team.  Billy is working alongside our sales team and his focus is learning about the challenges our customers are facing in these difficult financial times.  He is also keen to understand how IT support industry is evolving and discover innovative ways that Richmond can help improve the delivery of IT services.


Billy has been busy contacting customers - you may have already heard from him - so when he does call, be sure to offer him any feedback or ideas you have. With the launch of SupportDesk Version 8 approaching, you may discover that some of your ‘wish list’ items are almost ready, but we are keen to keep improving so please share your concerns and thoughts with Billy.

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