Development of Richmond SupportDesk 8 is in the final stages ready for release in the next few weeks. There are more than 50 new features, all designed to help improve your support processes and help you work more efficiently.
Here is a breakdown of some highlights:
- Improved self-service, with customer centric quick requests, homepage visibility of service status and knowledge article suggestions during call logging - features which will help reduce costs while delivering faster, more consistent service to customer.
- Service catalogue. Define your business and technical service portfolio and monitor uptime and availability of services provided to customers.
- Redesigned incident, request and change templates
Change management built to the latest ITIL processes. SupportDesk 8 features change workflow and templates and web voting forms with feedback notes.
Other features including linked incidents, ‘opening’ category, a first time fix indicator, category based resolution codes, custom incident field, configuration item locking, online asset booking and reservation requests, navigator visibility controls, additional options for email notifications, recipients and content, and much more.
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