Will techies or managers rule IT in 2020?

There has always been an uneasy alliance between IT and the business, with each party equally suspicious of the other’s motives and actions.  The polarity is even more pronounced when it comes to programmers; the hardcore IT elite who baffle those without a maths degree versus the average worker with no comprehension of the complexity of coding.

Why IT support can no longer avoid the service revolution

IT teams are being warned to improve customer service or risk losing their grip on business technology, with a study from Rackspace finding that 69 percent of organisations have ended relationships with tech providers in the last year because of poor after-sales service and support.