It’s an outlook that has become depressingly repetitive: IT teams must do more for less. Research from Gartner says that technology departments are expected to deliver on a number of priorities over the next 12 months to help their businesses stay competitive. However the ongoing squeeze on global spending means that worldwide IT spending will increase just 0.5 per cent in 2012, while European businesses will see a decrease in funding.
Thursday 23 February 2012
Why 50 per cent of service desk functionality is wasted
Do you use all the functionality that your service desk software offers? Don’t worry if the answer is ‘no’: you’re not alone. We describe some quick techniques for getting more value from your investment.
Education IT skills shortage hampering UK economic growth
Service and IT delivery are the two pillars that the UK economy is now built on, but are our schools reflecting the massive shift in skills requirements?
Back2ITSM? Why not go back to the front line?
The way that best practice is delivered and shared is flawed, and so Back2ITSM should be welcomed by the industry. However, in our eagerness to find answers from our peers, are we ignoring a resource much closer to home that can teach us exactly what the business needs - and what is causing service delivery failures.
Love or loath it: what the Apple experience tells us about IT
Apple saw its PC marketshare in the US improve to 11.3 per cent last year according to IDC. This may not seem a significant figure - after all, it means that almost 90 per cent of buyers still opt for Windows machines.
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