Friday 9 December 2011

Back to the future: ITSM 2012 style

2012 may seem quite daunting given the massive changes sweeping through the IT industry this year.  You’ll have your own views on what’s important, but there are a number of universal challenges.

What service desks really want for Christmas (and will they get it?)

Fierce CIO thinks that tech leaders are lusting after the latest kit for the new year.  According to the article, the main concern for CIOs is securing the latest technologies - with high speed internet, iPad 3, ultra books, and USB 3.0 among the things most desired.

Lose IT control = productivity boost?

Consumerisation of IT may not be such a bad thing after all, after a survey by Block Solutions found that businesses which allow staff to use their own technology have enjoyed productivity gains of up to 20 per cent.