Fierce CIO thinks that tech leaders are lusting after the latest kit for the new year. According to the article, the main concern for CIOs is securing the latest technologies - with high speed internet, iPad 3, ultra books, and USB 3.0 among the things most desired.
It’s an interesting idea, but is cutting edge tech really the biggest priority for IT executives? Is the need to install an unannounced operating system (Windows 8) the thing that CIOs hope for more than anything else next year? We suspect there’s an element of journalistic wish-fulfilment in the article because the IT teams we talk to have far less grand goals and targets.
This in mind, we’ve compiled our own service desk Christmas wish list and consider how likely they are to come true (wish probability scale between 1 and 5. 1 meaning not a chance and 5 being a dead certainty).
1) No more budget freezes.
This may not be such a pipedream as you might think. Yes, the economy could be lurching towards another recession, but given we never really shook off the first slump, it won’t be as dramatic as we fear. The last few years have taught us that things get tough when money is tight, but also that business goes on. As long as we have solid numbers to support the work we are doing, we should be able to make this wish come true. (Wish probability: 4)
2) Outsourcers/cloud providers all go bust.
The relentless pressure to ‘deliver value‘ is made worse by the constant stream of third party providers who claim they can deliver better, more flexible IT services for much lower costs than managing it in-house. Competition is central to the economy and the internal IT department no longer has a captive audience. This isn’t a problem that is going away and is the prime reason why we must find better, clearer ways to prove our contribution to business success. (1)
3) Users grow tired of BYOD (Bring Your Own Device) and go back to working with IT-approved devices only.
Users won’t grow tired of their funky tech, so the only choice is work with them. Perhaps the best outcome is a compromise, with the IT department standardising and supporting a preferred platform (Apple iOS, Android, Windows Mobile), before delivering and administrating the devices. It would also mean the department can justify buying and spending time playing with some shiny new toys. (1 - so deal with it)
Users won’t grow tired of their funky tech, so the only choice is work with them. Perhaps the best outcome is a compromise, with the IT department standardising and supporting a preferred platform (Apple iOS, Android, Windows Mobile), before delivering and administrating the devices. It would also mean the department can justify buying and spending time playing with some shiny new toys. (1 - so deal with it)
4) A condensed version of ITIL 2011.
To feed the quick-fix generation and to sate the critics who said ITIL had become too large and unweildly, we hoped that ITIL 2011 would be short, concise and easy to reference. What we received was a body of work twice the size of the old text. Supporters of the new books say it is a solid reference work, but surely this would be easier to digest if it was digitised? (3 - don’t be surprised if someone is developing an online/ebook/keyword searchable version of ITIL)
To feed the quick-fix generation and to sate the critics who said ITIL had become too large and unweildly, we hoped that ITIL 2011 would be short, concise and easy to reference. What we received was a body of work twice the size of the old text. Supporters of the new books say it is a solid reference work, but surely this would be easier to digest if it was digitised? (3 - don’t be surprised if someone is developing an online/ebook/keyword searchable version of ITIL)
5) A holiday. Book it now. It’s the only way to be sure. (5)
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