Hello (again) from Richmond Systems

We’re Richmond Systems and for more than 20 years we’ve been helping businesses improve their IT support and services. Yes, I know, we’ve been fairly quiet lately, but it’s not because there’s nothing going on - in fact, the opposite is true. We’ve been incredibly busy, working with new clients and developing exciting products which we are keen to share with you later this year.

This post is letting you know that we won’t be quiet from now on. So much has changed in recent years, such as the rise of consumerisation, signs the industry is outgrowing ITIL, and the ever-present pressure to do more for less while developing stronger links with the businesses we support. Our experiences working with customers and developing our own technologies mean we have lots to share on these and other topics.

We believe that freely sharing information is vital for raising standards of IT delivery and we will support this view with a series of activities. For starters, we are going to frequently publish news and ideas on this blog, for example this story about the importance of IT support to the utilities industry. This and more content will also be featured on our new website, plus we are launching a community newsletter in the next few weeks which we hope you will share with your colleagues and peers. We are excited about growing our network and learning from the ITSM community and we aim to help you do the same. Please follow us on Twitter and we hope you enjoy and comment on what we have to say.