According to research group Forrester, over 40% of large businesses have cut their IT budgets in 2008.
With new IT projects being frozen as funds are diverted to offset falling revenues, IT service desk managers need to adopt new strategies to increase efficiency and effectiveness of existing systems and processes.
Richmond Systems have released a free White Paper entitled- 10 Essential Steps to achieve Service Desk Efficiency.
The paper covers some of the key topics to consider including coping with and reducing support incident volume, automation- is it effective, reporting, ITIL best practices, the importance of people and what efficiency gains do service desk systems offer.
To download a free copy of the White Paper please visit: http://www.richmondsupportdesk.com/html/form.asp.
Alternatively to discuss how service desk software can play a vital role in increasing the efficiency of your IT support, call Richmond Systems on
Tel: +44 (0)1428 641616 or visit www.richmondsupportdesk.com.
With new IT projects being frozen as funds are diverted to offset falling revenues, IT service desk managers need to adopt new strategies to increase efficiency and effectiveness of existing systems and processes.
Richmond Systems have released a free White Paper entitled- 10 Essential Steps to achieve Service Desk Efficiency.
The paper covers some of the key topics to consider including coping with and reducing support incident volume, automation- is it effective, reporting, ITIL best practices, the importance of people and what efficiency gains do service desk systems offer.
To download a free copy of the White Paper please visit: http://www.richmondsupportdesk.com/html/form.asp.
Alternatively to discuss how service desk software can play a vital role in increasing the efficiency of your IT support, call Richmond Systems on
Tel: +44 (0)1428 641616 or visit www.richmondsupportdesk.com.
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