“I’m holding you hostage until you fix my PC”
IT support staff are used to dealing with unreasonable and sometimes abusive customers, but a Canadian woman has taken the concept of awkward customer to a new level by holding a technician hostage until a connection problem was fixed.
Canadian actress Carol Sinclair said that she had been on the phone to her ISP over 20 times with no conclusion until finally an onsite repair visit was arranged. Sinclair claims that when the engineer couldn’t fix the problem she asked for him to stay until the second technician arrived.
However, local police said that in reality she told the man he couldn’t leave until her issue was resolved, implying she had a gun to keep him hostage. Sinclair was charged and banned from speaking to Aliant employees.
To read the full article:
http://www.cbc.ca/canada/nova-scotia/story/2008/09/02/technician-hostage.html
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