Love or loath it: what the Apple experience tells us about IT

Apple saw its PC marketshare in the US improve to 11.3 per cent last year according to IDC.  This may not seem a significant figure - after all, it means that almost 90 per cent of buyers still opt for Windows machines.

Back to the future: ITSM 2012 style

2012 may seem quite daunting given the massive changes sweeping through the IT industry this year.  You’ll have your own views on what’s important, but there are a number of universal challenges.

What service desks really want for Christmas (and will they get it?)

Fierce CIO thinks that tech leaders are lusting after the latest kit for the new year.  According to the article, the main concern for CIOs is securing the latest technologies - with high speed internet, iPad 3, ultra books, and USB 3.0 among the things most desired.

Lose IT control = productivity boost?

Consumerisation of IT may not be such a bad thing after all, after a survey by Block Solutions found that businesses which allow staff to use their own technology have enjoyed productivity gains of up to 20 per cent.

Don’t throw away ITIL just because of 'new' challenges

Obsessive arguing about ITIL and best practice definitions has caused the IT industry to lose sight of much bigger and more pressing problems.  That was the view put forward in an article on ServiceDesk360 which urges us to stop arguing the fine details of ITSM and collaborate to improve the bigger picture.  

Why it’s not too late for IT to embrace mobile (without compromising the infrastructure)

Recent research from Gartner suggests that IT operations who are considering shifting emphasis to mobile are already too late, citing the fact that the installed base of mobile PCs and smartphones sailed past the number of desktop PCs as far back as 2010. 

SupportDesk 8: making IT support easier than ever

SupportDesk 8 from Richmond Systems has been built to make IT support easier than ever, with more than 60 new features including major upgrades to service catalogue and change management processes, and a complete refresh around ITIL 2011.

IT managers feel the mobile/cloud fear and do it anyway

IT managers in the UK are united in their concerns about mobile devices and cloud in the workplace, with 71 per cent worried about security issues and more than a third doubting they can centrally control such technology, according to a study by YouGov.