SupportDesk 8: making IT support easier than ever

SupportDesk 8 from Richmond Systems has been built to make IT support easier than ever, with more than 60 new features including major upgrades to service catalogue and change management processes, and a complete refresh around ITIL 2011.

The features have been built by speaking to customers to see the issues they have and how the software they use could help them work more effectively.  Enhancements include:

- Incident linking

- Resolution codes filtered by category

- Incident template wizard

- Configuration item shortcuts and locking

- New service catalogue featuring automatically updated service statuses based on incident thresholds and service availability status via the new SSP panel

- A redesigned Knowledge Management console

- Web-based RFC voting 

- Change management status workflow

To help benefit from this new release we are offering a one-day upgrade and configuration service, including:

- A review of your existing SupportDesk implementation and current requirements 

- System upgrade and reconfiguration of settings where required

- Enable and configure new features as required

- Best practice overview and training on usage of new features

 Upgrade files and documentation can be accessed via the Customer Zone.  When upgrading you will be prompted for a new serial number, available by request via the Customer Zone.  To check availability please contact your account manager, or call 01428 641616.

 Alternatively, upgrade to SupportDesk 8 now.