More for less: how to meet the contradictory challenge of 2012

It’s an outlook that has become depressingly repetitive: IT teams must do more for less.  Research from Gartner says that technology departments are expected to deliver on a number of priorities over the next 12 months to help their businesses stay competitive.  However the ongoing squeeze on global spending means that worldwide IT spending will increase just 0.5 per cent in 2012, while European businesses will see a decrease in funding.

Why 50 per cent of service desk functionality is wasted

Do you use all the functionality that your service desk software offers?  Don’t worry if the answer is ‘no’: you’re not alone.  We describe some quick techniques for getting more value from your investment.

Education IT skills shortage hampering UK economic growth

Service and IT delivery are the two pillars that the UK economy is now built on, but are our schools reflecting the massive shift in skills requirements?

Back2ITSM? Why not go back to the front line?

The way that best practice is delivered and shared is flawed, and so Back2ITSM should be welcomed by the industry.  However, in our eagerness to find answers from our peers, are we ignoring a resource much closer to home that can teach us exactly what the business needs - and what is causing service delivery failures.

Love or loath it: what the Apple experience tells us about IT

Apple saw its PC marketshare in the US improve to 11.3 per cent last year according to IDC.  This may not seem a significant figure - after all, it means that almost 90 per cent of buyers still opt for Windows machines.

Back to the future: ITSM 2012 style

2012 may seem quite daunting given the massive changes sweeping through the IT industry this year.  You’ll have your own views on what’s important, but there are a number of universal challenges.

What service desks really want for Christmas (and will they get it?)

Fierce CIO thinks that tech leaders are lusting after the latest kit for the new year.  According to the article, the main concern for CIOs is securing the latest technologies - with high speed internet, iPad 3, ultra books, and USB 3.0 among the things most desired.

Lose IT control = productivity boost?

Consumerisation of IT may not be such a bad thing after all, after a survey by Block Solutions found that businesses which allow staff to use their own technology have enjoyed productivity gains of up to 20 per cent.