Remote working: has the point be proven?

The run up to the 2012 Olympics saw many organisations, particularly those based in London, concerned how the games would affect operations, with specific concern regarding staff commuting to the capital.  Now the event has finished, is it time to accept that home-working policies are the way to beat the commuter blues and do staff really want them?

Service desks warned: ignoring social media akin to ignoring the phone

Service desks treating social media users as second class citizens risk alienating staff and customers, with Gartner believing that social communications will be as crucial to businesses as phone and email contacts by 2014.

Ageing software fuels cyber-attacks

Organisations are placing themselves at risk of cyber-attack because of poor data protection, with a study from consultant KPMG finding that more than three-quarters of businesses listed in the Forbes 2000 are using outdated software that is ‘leaking data’, making them prime targets for hackers.

Service desks sitting on massive cost savings (and it’s nothing to do with user support)

By looking outside of its own walls, service desks can deliver significant savings to the business.  Richmond Systems explains the latent potential of the software you use everyday.

IT a commodity? Tell that to millions of banking customers

The IT troubles befalling UK banks will have huge financial implications, with lost customers, extra staff to cope with problems and compensation claims.  Richmond Systems looks at whether ‘IT as a commodity’ is damaging the industry.

Technology becomes the top business spending priority

Following years of neglect, IT investment has become the number one focus for organisations according to analyst Gartner, with company leaders willing to spend on the latest technology to gain an advantage over their competitors.

Why the £10 IT education crisis threatens all of our futures

Like many parts of the public sector, IT in schools and colleges is suffering from budget cuts, yet the problem may be so profound it threatens the future of Britain's global IT standing.

Forget product knowledge, IT asset specialists need better communication skills

IT asset management professionals now need legal expertise and negotiation abilities to complement their analytics and product experience.