Education IT skills shortage hampering UK economic growth

Service and IT delivery are the two pillars that the UK economy is now built on, but are our schools reflecting the massive shift in skills requirements?

Back2ITSM? Why not go back to the front line?

The way that best practice is delivered and shared is flawed, and so Back2ITSM should be welcomed by the industry.  However, in our eagerness to find answers from our peers, are we ignoring a resource much closer to home that can teach us exactly what the business needs - and what is causing service delivery failures.

Love or loath it: what the Apple experience tells us about IT

Apple saw its PC marketshare in the US improve to 11.3 per cent last year according to IDC.  This may not seem a significant figure - after all, it means that almost 90 per cent of buyers still opt for Windows machines.

Back to the future: ITSM 2012 style

2012 may seem quite daunting given the massive changes sweeping through the IT industry this year.  You’ll have your own views on what’s important, but there are a number of universal challenges.

What service desks really want for Christmas (and will they get it?)

Fierce CIO thinks that tech leaders are lusting after the latest kit for the new year.  According to the article, the main concern for CIOs is securing the latest technologies - with high speed internet, iPad 3, ultra books, and USB 3.0 among the things most desired.

Lose IT control = productivity boost?

Consumerisation of IT may not be such a bad thing after all, after a survey by Block Solutions found that businesses which allow staff to use their own technology have enjoyed productivity gains of up to 20 per cent.

Don’t throw away ITIL just because of 'new' challenges

Obsessive arguing about ITIL and best practice definitions has caused the IT industry to lose sight of much bigger and more pressing problems.  That was the view put forward in an article on ServiceDesk360 which urges us to stop arguing the fine details of ITSM and collaborate to improve the bigger picture.  

Why it’s not too late for IT to embrace mobile (without compromising the infrastructure)

Recent research from Gartner suggests that IT operations who are considering shifting emphasis to mobile are already too late, citing the fact that the installed base of mobile PCs and smartphones sailed past the number of desktop PCs as far back as 2010.