ICT software that FITS

The need for enhanced ICT support services in education has resulted in ICT managers looking for ways to effectively manage schools ever increasing ICT estate. Richmond Systems are running a series of online presentations covering the five essential topics to consider when looking for ICT helpdesk software.

These webinar presentations use the on-line Webex software for live demonstrations of the Richmond SupportDesk helpdesk software to:

• Manage the increasing ICT estate in education
• Effectively track phone, email and web support requests
• Implement BECTA best practice framework (FITS) and ITIL processes
• Improve the efficiency of ICT support departments within education
• Analyse ICT support needs with comprehensive reporting

The next two webinars take place on Wednesday 18th June at 3.00 and Wednesday 25th June at 3.00, there is no charge for the event. To register, simply visit www.richmondsys.com/web/education/registration.asp.

The first ten people to register and attend the presentation will be posted a free USB hub.

For more information about FITs and the Richmond SupportDesk Help Desk software for education visit: www.richmondsys.com/education.