The biggest threat to IT? Your own staff

The notion that staff are now broadly techno-literate has been rubbished by a report from Kaspersky Lab, which finds 60 per cent of IT professionals admitting they lack the resources to protect against cyber-attacks welcomed by unsuspecting workers.

Will techies or managers rule IT in 2020?

There has always been an uneasy alliance between IT and the business, with each party equally suspicious of the other’s motives and actions.  The polarity is even more pronounced when it comes to programmers; the hardcore IT elite who baffle those without a maths degree versus the average worker with no comprehension of the complexity of coding.

Why IT support can no longer avoid the service revolution

IT teams are being warned to improve customer service or risk losing their grip on business technology, with a study from Rackspace finding that 69 percent of organisations have ended relationships with tech providers in the last year because of poor after-sales service and support.

What have you done for IT lately?

Delivering the kind of proactive IT that businesses need means looking at recent and long-standing problems, and suggesting fixes.  Richmond Systems says we should consider rethinking whether bottlenecks occur because of user-error or technology failures.

BYOD wasn’t tackled in a day - start with the fundamentals

Faced with the enormous challenge of supporting user-owned devices, many service desks are choosing instead to ignore this vital issue.  Richmond Systems urges support teams to start with the basics - the solutions may be easier to find than you think.

Is consumerisation the beginning, or the end, of the IT department?

The IT department is increasingly becoming a bit player in the technology buying stakes, and its waning influence could see it shrink or even disappear.  Richmond Systems explains the forces redrawing the tech landscape and how you can safeguard the future of your department.

All mobile apps are a security risk

Service desks criticised for their cautious approach to Bring Your Own Device (BYOD) have been vindicated by research showing that more than 90 per cent of mobile applications have been hacked.

BYOD polices find support with business leaders

Business leaders have become highly receptive to the idea of staff using personally owned mobile devices for work purposes, with research from Trend Micro finding that 77 per cent of organisations have now implemented bring your own device (BYOD) policies.